Customer Service Policy

Here to help you shop with confidence

Choosing a scent online should feel enjoyable, not uncertain. Our support team can help you compare air mist, plug-in, car, bathroom, and other odor-control formats, understand product details shown on the site, check an order, or resolve an issue after delivery. We aim to listen carefully, explain the next step plainly, and follow the request through to a fair outcome.

How to reach us

Use the form on the Contact page for shopping questions, order updates, returns, refunds, privacy requests, and feedback. Please include your order number if you have one, the email address used at checkout, the product involved, and a clear description of the issue. Photographs can help us review damaged packaging, leakage, an incorrect item, or a delivery concern. Do not send payment card numbers or passwords through the contact form.

We will acknowledge and review messages as promptly as practical. Complex carrier investigations, international delivery issues, or payment-provider reviews may take longer to resolve, but we will keep you informed when we have a meaningful update.

Orders and delivery

Orders are normally dispatched within 1–3 business days after payment confirmation, with delivery generally estimated at 6–12 business days after dispatch. Shipping is free worldwide with no minimum order. We cover applicable import duties, customs charges, and import taxes related to delivery. If a delivery company asks you for a payment, contact us with the notice before paying so we can investigate.

If an order cannot be shipped within the promised processing window, we will offer an updated estimate and the choice to accept the delay or cancel for a full refund. If tracking shows a parcel is delayed or delivered but you cannot find it, contact us and we will review the carrier record with you.

Returns and product concerns

You may request a return within 60 days after delivery. Before sending a fragrance product back, contact us for return instructions; this is especially important for aerosol, liquid, leaking, or damaged items. Eligible return shipping is covered when arranged through our team. We do not charge a restocking fee on an approved return. Approved refunds are generally processed within 5–10 business days, subject to any faster requirement under applicable law and additional posting time at your payment provider.

Please follow the directions and safety information printed on each product. If a product arrives damaged, appears defective, or is different from what you ordered, stop using it and tell us what happened. We will help with an appropriate replacement, refund, or other remedy. Your legal rights remain available alongside this policy.

Respectful communication

We will treat customers with courtesy and ask the same in return. We protect order and account information by verifying details before discussing a purchase or changing account information. If our first response does not resolve the problem, reply through the Contact page with the previous correspondence so the matter can be reviewed again.