Shipping Policy

Where we deliver

We accept orders from customers worldwide, subject to applicable carrier and local delivery restrictions. All products qualify for free standard shipping, with no minimum order amount. Shipping is free for the entire order; we do not add a delivery fee at checkout because of the destination or the size of the basket.

Processing and delivery times

After payment is confirmed, orders are normally prepared and dispatched within 1–3 business days. Business days exclude weekends and public holidays relevant to our fulfillment operation. The estimated delivery time is 6–12 business days after dispatch. These are estimates rather than guaranteed arrival times. Customs review, weather, carrier disruption, remote locations, or an incorrect address may add time.

If we learn that we cannot dispatch an order within the stated processing window, we will contact you with an updated estimate and offer the choice to accept the delay or cancel for a full refund. If an item cannot be delivered to your address because of a carrier or legal restriction, we will explain the issue and offer a suitable alternative only with your agreement, or cancel and refund the affected order.

Shipping updates and addresses

Please check the name, street address, postal code, and contact details before placing an order. Once a parcel has entered the carrier network, an address change may no longer be possible. When tracking is available, we will provide the tracking details through the contact information supplied at checkout. Tracking scans can take time to appear after dispatch.

If your parcel is delayed, marked delivered but missing, or arrives with visible damage, use the Contact page and include your order number and any relevant photographs. We will review the carrier information and help with a replacement, refund, or other appropriate resolution under our policies and applicable law.

Customs duties and import charges

For international deliveries, we cover applicable import duties, customs clearance charges, and import taxes associated with the shipment. Customers are not expected to pay these delivery-related charges in addition to the USD order total shown at checkout. If a carrier or customs office asks you to pay a charge for delivery, please contact us before paying and send the notice so we can investigate and arrange payment or reimbursement where appropriate.

Your bank or card provider may separately charge a currency-conversion or international transaction fee. Such financial-provider fees are outside our checkout and are not shipping, customs, or import charges imposed by us.

Product handling

Air fresheners, fragrance refills, and other scent products should be handled according to their package directions. Some destinations or carriers restrict the transport of certain aerosol or liquid products. If a restriction affects your order, we will contact you rather than silently substitute an item or impose a surprise fee.